These terms and conditions are between guests and Paka Adventures Ltd. when you book an “Adventure” with us. Please read the terms thoroughly before you confirm your booking.
By making/receiving first deposit both party are confirming that they have read and agreed to the terms and conditions set forth in this contract.
2. Tour price
The quoted amounts outlined in the package are in US dollars unless stated otherwise.
The quoted price takes into account the number of paying travellers. Please be aware that the price may change if the number of travellers changes. A new price quote will then be issued. Costs are based on the group travelling together.
Paka Adventures Ltd. has the right to adjust the quoted price should there be an increase in government taxes, fees, transportation costs and/or severe changes in foreign exchange rates. All price change will be justified and documented.
3. Deposit and payment
Upon acceptance of the quoted package, a 50% deposit is payable. Many hotels, lodges and airlines in Tanzania require payment upon booking, therefore we need to arrange payment immediately to confirm your arrangements and guarantee your quoted price.
The remaining 50% are payable no later than 45 days prior to departure. If you book your trip less than 45 days before departure, the total cost of the trip must be paid upon booking. Paka Adventures Ltd. cannot guarantee the agreed itinerary and price if payment is not made according to these conditions.
4. Cancellation and refund
Trip cancellations must be in writing to Paka Adventures Ltd. prior to the trip commencement. Your cancellation will be effected from the day Paka Adventures Ltd. acknowledges receipt of your cancellation notice. The table below outlines the scale of charges for cancellations:
Cancellation 46 days or more before trip commencing - 10% of total amount will be charged + non-returnable deposits done to hotels/lodges/airlines etc.
Cancellation done between 15 and 45 before trip commencing - 30% of total amount will be charged + non-returnable deposits done to hotels/lodges/airlines etc.
Cancellation done between 14 days and departure to Tanzania - 80% of total amount will be charged.
4.1. Cancellation conditions
4.1.1. Cancellation upon trip commencement, no refunds will be provided including any unused portion of the trip.
4.1.2. All cancellations and refunds will take a minimum of 6 weeks to be processed.
4.1.3. If the reason for your cancellation is covered under the terms of your insurance policy, Paka Adventures Ltd. will assist with any necessary documents so you may be able to claim these charges from your insurance company.
4.2. Cancellation by Paka Adventures Ltd.
In the event that Paka Adventures Ltd. should have to cancel a trip, all deposits and instalments will be refunded.
For special group travels where chartered flights are applicable, special refund agreements might apply.
If there is an unforeseen illness while in Tanzania before your safari begins, Paka Adventures Ltd. will consider the possibility of changing or adjusting your itinerary. If this cannot be done we will supply you with a driver and vehicle all the days that you were booked for safari. (The latter will also be available if somebody gets sick during the journey and the safari has to be cancelled).
All Paka Adventures Ltd. safari prices include lodging during your safari, any additional stay in Tanzania after the conclusion of your safari is not included in the price unless otherwise stated in the contract/itinerary.
The following is included in the safari price: Payment for lodging and food, water whilst in the safari vehicle. All park fees and other expenses stated in your itinerary. There will be three meals a day served on you safari with the exception of the 1st day (lunch and dinner only) and the last day (breakfast and lunch only).
The following is not included in the safari price: Soda, alcohol, laundry, tips for the crew and staff. (Tipping is highly recommended).
6. Kilimanjaro and other mountain hiking destinations
Paka Adventures Ltd. requires everyone to be prepared and to have the correct equipment for all our hiking trips. After signup, Paka Adventures Ltd. reserves the right to dismiss a trip member at any time for any reasons where Paka Adventures Ltd. find the trip member’s condition or behaviour could endanger other member of the trip or themselves.
Please note that for clients undertaking a trekking, we offer first class guides, porters and provide safety equipment where needed. We are not responsible for guides and rangers provided by TANAPA (Tanzania National Parks) or similar authorities. If you are obliged to abandon an activity due to your own physical limitations there is no refund of payments made and costs of any additional accommodation and/or transport fees are not the responsibility of Paka Adventures Ltd. Due to the nature of this wilderness trip, certain events may occur which could cause additional costs not planned for. Including but not limited to currency fluctuation, change in costs or means of conveyance, the cost of evacuation, medical treatment, body recovery and/or repatriation and other related matters. Those additional costs are not the responsibility of Paka Adventures Ltd - the trip member is responsible for the payment of those costs. Any search and rescue undertaken on the trip member’s behalf will be the financial responsibility of the trip member involved, including any costs incurred by Paka Adventures Ltd., other expeditions, governments or other entities.
The following are not included in the price: Soda, alcohol and tips for the guide/s, cook/s and porters. (Tipping is highly recommended).
7. Special terms
7.1 Medical evacuation
To improve the safety for guests and to make sure to always be able to give them the best medical evacuation in case of accidents or heath problems, Paka Adventures Ltd. will provide medical evacuation scheme for all our package guests in cooperation with AMREF - Flying doctors – or a similar institution by choice. THIS IS ONLY AN ADDITON TO YOUR PERSONAL TRAVEL INSURANCE!
7.2 Travel Insurance
Travel insurance is compulsory and is the individual responsibility of all travellers. Paka Adventures Ltd. strongly advice all travellers to take out a travel insurance policy and make sure it covers the itinerary presented.
7.3 Passports & Visa
All travellers are responsible for ensuring the participant(s) have the appropriate travel documentation including passports, Visas (acquired upon arrival) and any insurance documentation. Passports must be valid for 6 months after departure date from Tanzania. All travellers agree to provide PakaAdventures Ltd. with their full name as written in their passport and their passport number. If this information is not provided or the information is incorrect, the travellers are responsible for all air & ferry ticket change fees.
Damages or losses incurred by a traveller will be the sole responsibility of the individual member and/or the group. No refunds will be made and no expenses will be incurred by Paka Adventures Ltd. should a participant’s involvement be changed or cancelled as the result of misconduct.
7.5 Tour participant/Guardian responsibility
As a tour participant or guardian of a tour participant, it is your responsibility to:
7.5.1. Complete the traveller information form and ensure that all information you give to Paka Adventures Ltd. and have received from Paka Adventures Ltd. is accurate.
7.5.2. Inform Paka Adventures Ltd. of any changes to your booking immediately. This also includes changes to your international flight-schedule. If this for calls for changes (additional accommodation etc.) this cost will be added to the arranged price.
7.5.3. Ensure that your passport, travel insurance and all Visa requirements are met.
7.5.4. Ensure that you behave in a responsible and reasonable manner and adhere to local laws and regulations.
7.6 Paka Adventures Ltd. responsibility
Paka Adventures Ltd. takes all reasonable steps and accepts reasonable responsibility for ensuring the trip is supplied as described in the daily planner issued prior to trip commencement. If any unforeseen circumstances or conditions beyond Paka Adventures Ltd. control changes, Paka Adventures Ltd. reserves the right to amend itineraries and substitute to the best available alternative. Paka Adventures Ltd. acts only as agents for contractors providing accommodation, transportation or other services and all contracts issued by Paka Adventures Ltd. are subject to the tariffs, terms and conditions under which services are provided. Paka Adventures Ltd. shall not be deemed liable for death or injury to any person or loss or damage to any property arising from these services or any circumstances beyond Paka Adventures Ltd. control and amounting to ‘force majeure’ including but not limited to war or threat of war, riot, epidemic, strikes, terrorist activity, natural or nuclear disaster and adverse weather conditions.
Paka Adventures Ltd., our employees or agents acts as agents for the owners, and supply the services agreed upon, but assumes no responsibility whatsoever for injury, personal illness, loss or damage to persons or property resulting from; delays, quarantines, strikes, thefts, pilferage, force majeure, delays upon arrival/departure, civil disturbance, terrorism, government restrictions or regulations, and discrepancies or changes in lodging services in which Paka adventures has no control over.
Paka Adventures Ltd. and/or our local operators reserve the right to make reasonable changes in the itinerary when deemed advisable for the comfort and safety for our travellers. This includes, but is not limited to, substitution of lodging, alteration of the itinerary, and reversing the order of the places to visit.
You as traveller have the duty to obey the rules and regulations given by authorities, the travel agent or the travel agent representative, hereunder regulations from the place of accommodation, or from your driver/guide. You can be held liable if you willingly or unwillingly causing the operator losses by not obeying the above mentioned regulations.
All travel or safari includes some elements of risks, and that you as customer/s accept these when you enter an agreement with that understanding.
Paka Adventures Ltd. reserves the right to use pictures from your travel within our marketing. But we will do our best to respect all individuals’ right to privacy.
Should you wish to make a complaint in relation to a tour please notify Paka Adventures Ltd. during your trip so action can be taken immediately.
If the problem/s cannot be resolved please submit a letter of complaint within 28 days of your return to Paka Adventures Ltd. via email.
Paka Adventures Ltd. will thoroughly investigate any complaints and report back to the correspondent.